FAQ

Why do you only ship to the United States?

Currently, due to the unpredictability of the USPS and other postal carriers in the US, we are only shipping to United States at this time. This is largely in part due to the restrictions that the COVID-19 Pandemic has placed on the mail services and the lack/slow-down of international orders. Once the pandemic and other restrictions are lifted, we will work to start offering International Shipping on a rolling basis. 

How long will it take for my item to reach me?

Due to COVID-19, orders may be EXTREMELY delayed. Many printing warehouses have had to shut down due to "shelter in place" orders and they have limited staff due to practicing correct social distancing measures. Currently, orders are taking anywhere from a week to a few weeks to ship depending on the provider. Current estimated processing time is 10-30 business days. Please be aware some items in the shop ship through a process called 'drop shipping,' so items in your order may ship out and arrive separately. Mugs, some apparel, jewelry, masks, embroidered items, candles are all drop ship items which means they ship directly from the printer - we will note which items come via this method.

Shipment times vary based on the type of shipping you chose. Priority  Mail takes approx. 1-3 business days, but has been seen to take anywhere between 5-7+ days. First Class mail takes a little bit longer. Please note, shipment time is different from processing times listed above.

Once your item is at the post office, the shipment is literally out of our hands. We have no more information on tracking than you do via your USPS/DHL tracking number. If you need help locating a delayed or lost shipment, please contact your local post office or the USPS/DHL helpline. We can also inquire about shipments if you contact us at Otherworldlyclothing@gmail.com

How much is shipping?

Shipping is calculated by weight at checkout. Prices are directly calculated through USPS, DHL,  and/or our drop shippers application. 

How do I track my order?

When your order is fulfilled, Shopify will automatically send you an email containing your tracking number. Please be sure to check your “spam” or “promotions” folder, as emails from the site tend to go there instead of your inbox.

Want us to film your order?

We've added a "Notes" section in our cart so that you can let us know if you'd like us to film us packing your order on our TikTok/Instagram account. Drop your TikTok/Instagram username in the box as well so we know who to tag!

Sizing

We currently stock Small to 3XL standard in our shop.
Our sizing is US standard and can be found on all of our listings - mobile users may not be able to see them, so we suggest viewing on a desktop.


If you are a size above 3XL please contact us via email below or send us a DM on Instagram/Facebook with your size needs.
We will create a custom order for you to purchase.
We can get our hands on sizes up to 6XL currently, but please keep in mind that these sizes will be a little more expensive due to the cost on us. 
We will try our best to keep everything as cost effective for you.


- Contact us -

If you need to contact us for any reason, please send us an email at Otherworldlyclothing@gmail.com or use the handy chat feature on our website.